Skip to main content

Ghana Revenue Authority launches customer care charter

The Ghana Revenue Authority (GRA) on Thursday launched its Clients Charter and Manual to improve customer service to both internal and external clients in a move to boost revenue collection.
Speaking at the launch, Mr George Blankson, Commissioner-General of the GRA said the launch of the Charter marked another milestone in the Authority’s modernization process, describing it as a social contract between it and the clients.
He said with the launch, the GRA was submitting itself to public scrutiny as the Charter contained the rights and obligations, core values and the standards against which the revenue administration would be assessed and measured.
“As a matter of priority, we need to re-think the way we relate to, or work with the people and institutions with different mandates. If we are truly determined to create a transformational Revenue Authority, then we need to constructively engage our stakeholders and place them at the cutting edge of our operations,” he said.
The Commissioner called for innovative ways to engage stakeholders, and obtain regular feedback for improvements in the quality of customer care delivery.
Mr Blankson said to re-invent itself and enhance its image, GRA needed to engage in the act of balancing competency and courtesy in service delivery.
“The attitude that we exhibit, the things that we say and the compromises that me make all impact directly or indirectly on the way our customers perceive us,” he said, adding that the GRA, must as a matter of priority, re-think the way its workers relate to, or work with the people and institutions with different mandates.
“If we are truly determined to create a transformational revenue authority, then we need to constructively engage our stakeholders and place them at the cutting edge of our operations. By so doing we will be creating a disciplined, client-oriented and a business-friendly authority: this is what excellent or exceptional service delivery is all about,'' he said.
In a speech read for him, Mr Seth Tekper Minister of Finance, reminded the GRA that customer care was about building enduring relationships with the people and how to create mutual trust and respect.
GNA

Comments

Post a Comment

Popular posts from this blog

Vodafone sells 45% shares in Verizon for US$130 billion

Vodafone has sold its 45% stake in Verizon Wireless to US telecoms group Verizon Communications in one of the biggest deals in corporate history. The US$130 billion (£84bn) deal was announced by Vodafone after the close of trading on the London Stock Exchange. The company will return £54 billion to its shareholders, of which £22 billionn will go to shareholders in the UK. Vodafone will also invest money in its business, with funds earmarked for high speed mobile phone networks. It said that by 2017 its main five European markets would have almost complete 4G coverage. Possibly it would be wrong to carp and wring hands that Vodafone won't be paying a penny of tax to the British taxman” Vodafone group chairman Gerard Kleisterlee said: "The transaction will position Vodafone strongly to pursue our leadership strategy in mobile and unified communication services for consumers and enterprises, both in our developed markets and across our emerging markets businesses." The...
Post a Comment
Read more

Shortage of weighing cards hit major hospitals in Accra

By: Fred Yaw Sarpong- Daily Express There is scarcity of Child Health Records Book (weighing cards), in some major public hospitals in the capital, information reaching the Daily Express indicates. Checks by this paper revealed that while some of the hospitals have being encountering the shortage for about a year now, others started experiencing it six months ago. In place of the Child Health Record Book (weighing card), the nursing mothers are given a single card on which information of children are recorded on it. Those hospitals identified are the Korle Bu Teaching Hospital, Korle Bu Polyclinic, Kaneshie Polyclinic, Adabraka Polyclinic and the Ridge Hospital. At the Korle Bu Teaching Hospital, the nursing mothers are given yellow cards in place of the weighing cards. The Public Relations Secretariat at the Korle Bu Teaching Hospital said such information has not come to their notice and for that matter they cannot comment on it. “We do not have some ...
Post a Comment
Read more

Barbering Salons, bridging the unemployment gap in Ghana

By: Fred Yaw Sarpong Barbering business in Ghana is money making venture, depending on the location of the shop. Various barbering shops scattered across the country charges according to the location of the shop. The nature and sustainability of every barbering shop depends on the location of the shop. The location will determine how much one can charge a customer for barbering his or her hair. Checks indicate that some barbering shops located at Spintex, East Legon and Osu Oxford street charges between GHc15.00 and GHc20.00 per hair cut. At South La Estate, it will cost a customer to pay GHc4.00 for hair cut, while one will have to pay GHc3.00 to barber his or her hair at a place like Nima, Maamobi and Mallam Gbawe. Royal Vulture Executive Barbering Salon is one of the biggest barbering salons one can locate within Accra. One is its shops is located at Madina, near Taxi rank while one is located at Accra New Town, near the Post Office. Customers at Madina pay GHc7.00 ...
7 comments
Read more