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Telecom companies ask to provide quality of service to customers


By: Fred Yaw Sarpong

Telecom operators in the country have been asked to provide quality of services to their customers in order for them to benefit from their operations.
                        Chief Executive Officer (CEO) of MTN Ghana Mr. Ebenezer Twum Asante

According to the Chief Executive Officer (CEO) of MTN Ghana Mr. Ebenezer Twum Asante, the customers are the beneficiaries of the telcos operation in the country.

“They are the reason why we exist. Without them we cannot operate,” he added. He said this at the launch of MTN 20 Years of Operation in Ghana. The theme for the anniversary is “MTN @20: Two decades of brightening lives; embracing a future of unlimited opportunities.”

He mentioned that the quality of service monitoring results released monthly by the National Communications Authority (NCA), demonstrated the telcos focus on how they have enhanced customer experience, especially the MTN.

He said there has been much improvement in the telecom sector from over 20 years ago till date. “Many of you would recall a time when a SIM card in Ghana was close to US$80. Today, SIM cards only costs GHs 2, and the cost of services in Ghana is among some of the cheapest worldwide,” he mentioned.

Mr. Twum Asante said industry analysts have predicted that Mobile Internet and big data will create tremendous opportunities for telecom operators.

For us at MTN Ghana, the rollout and full commercialization of our 4G services will be the next game changer,” he indicated.

He also announced that by mid-year, “MTN will celebrate the formal launch of 4G LTE services to MTN customers.”

Mr. Twum Asante said this year they are investing US$96 million to improve the network service. “The amount is made up of US$62 million in the traditional network, US$16 million in IT, and US$18 million in LTE deployment. As you are already aware, we paid US$67.5 million for our 4G license,” he stated.

“The strategic and consistent investments we make have of course, also contributed to our growth. Our total infrastructure investments from 2006 to date are over US$2.5 billion,” he announced.

He noted that MTN inherited 2.5 million subscribers when they took ownership of Scancom in 2006 and the company recorded four million subscribers by the end of 2007.

“By December 2009 we had doubled that number to 8 million subscribers. Two years later, in 2011, we achieved the 10 millionth subscriber milestone. We reached 12 million in March 2013 and 15 million in July of 2015. Today, I am pleased to announce that MTN has passed the 17 million subscriber milestone,” he announced.




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