By Fred Sarpong
Oracle, an international software provider has organized its day for its partners in Ghana. Oracle Day runs globally from one country to the other, where they meet with customers and partners.
The event allows the management of Oracle to introduce their partners to some of their innovative products they have developed or which they are developing.
It also provided opportunity to Oracle customers and their partners to let them know what Oracle is doing, with regard to product innovative and also services they are providing. The event was attended by IT specialists from the banking sector, telecom industry, government institutions, students and experts from across the world.
In his presentation, Alain Ozan, Oracle Technology Vice President for Europe said his outfit has product solution which customers can take advantage of. He indicated that as a head of business there is the need to take 59% plan to improve the customer experience of your company.
In an interview with Joseph Yaw Asumang, Oracle Senior Sale Consulting Manager he noted that their meeting with Ghanaians partners was to help their customers to be able to get solutions to developed.
‘We intend to help them address business challenges and at the same time we looking at deeply skills and knowledge within the market. This will allow us use some of our education initiative to improve the services of our customers,’ adding that as international company, Oracle do not have a peculiar problem as far as technology is concern. But typically what we trying to do is to meet the demand of IT software for businesses in Ghana.
‘This kind of approach will benefit Ghana immensely because what it does is that it helps us to collaborate with our education institutions to help them develop IT skills. Because as an organization we need IT stills in the market to help us to be able to successfully deploy our solution to our customers and therefore we are keen to partner with educational institution,’ said Asumang.
He said that it is Oracle responsibility to come with innovative solutions that will help customers within particular market like Ghana, because the truth of the matter is that businesses needs a dynamic change and we also needs as much as possible to keep up with the pace to come out with innovative solution that will help us to address the challenges and the needs of our customers.
‘Ghanaian businesses are not lacking IT solutions but in every economy or country you have businesses which are the main growth of change in every economy. Businesses are such that its keeps on changing. For instance, if you serving a customer you much take note that your customer needs a change,’ he emphasized.
As a software provider, ‘we need to help our customers to be able to address or manage their relationship with their customers. So we have to be very innovative so that we are able to empower customers or businesses and help them to also meet the challenges or the need for their customers.’
To him over the years Oracle has seen good growth in terms of customer base. From a handful of customers to a very well number of customers as far as applications are concerns. In terms of applications we have seen a number of increases in our customers. Today we can name customers like SSNIT, Bank of Ghana, VRA for Oracle solutions. There are much more active in the financial service sector and the telcos industry sectors in Ghana.
‘Oracle future in Ghana is bright and positive and we only have a commitment to partner or to ensure that we develop this market. We have seen the potential in Ghana and we believe we are on the right path to increase our development that will create viable environment,’ said Asumang. Meanwhile, Oracle will soon open a local base office in Ghana.