Skip to main content

Ghana Revenue Authority launches customer care charter

The Ghana Revenue Authority (GRA) on Thursday launched its Clients Charter and Manual to improve customer service to both internal and external clients in a move to boost revenue collection.
Speaking at the launch, Mr George Blankson, Commissioner-General of the GRA said the launch of the Charter marked another milestone in the Authority’s modernization process, describing it as a social contract between it and the clients.
He said with the launch, the GRA was submitting itself to public scrutiny as the Charter contained the rights and obligations, core values and the standards against which the revenue administration would be assessed and measured.
“As a matter of priority, we need to re-think the way we relate to, or work with the people and institutions with different mandates. If we are truly determined to create a transformational Revenue Authority, then we need to constructively engage our stakeholders and place them at the cutting edge of our operations,” he said.
The Commissioner called for innovative ways to engage stakeholders, and obtain regular feedback for improvements in the quality of customer care delivery.
Mr Blankson said to re-invent itself and enhance its image, GRA needed to engage in the act of balancing competency and courtesy in service delivery.
“The attitude that we exhibit, the things that we say and the compromises that me make all impact directly or indirectly on the way our customers perceive us,” he said, adding that the GRA, must as a matter of priority, re-think the way its workers relate to, or work with the people and institutions with different mandates.
“If we are truly determined to create a transformational revenue authority, then we need to constructively engage our stakeholders and place them at the cutting edge of our operations. By so doing we will be creating a disciplined, client-oriented and a business-friendly authority: this is what excellent or exceptional service delivery is all about,'' he said.
In a speech read for him, Mr Seth Tekper Minister of Finance, reminded the GRA that customer care was about building enduring relationships with the people and how to create mutual trust and respect.
GNA

Comments

Popular posts from this blog

Akuapem-Apirede to promote tourism

By: Fred Yaw Sarpong sarpong007@gmaail.com
The Chiefs and people of Akuapem-Apirede in the Okere Constituency of the Akuapem North Municipality have put in place strategic plans to promote tourist sites in the town.
Apiredehene, Nana Saforo Okoampah III told the Daily Express that their vision is to develop Apirede in a modern way.
“We want to have a modern society and environment. We are doing this on the basis of promoting tourism here,” he added.
According to the Apiredehene, it’s their plan to promote the historic sites and the geographical location of the community.
Apirede is one of the 17 towns that forms the Akuapem State and historically, it used to house the armours of the Akuapem State. The community is part of the Nifa division of Akuapem.
He stated that one of those things was called ‘Odosu’ (the war god for Okuapemhene). “The Chief Executioner in those days for Akuapem also came from Apirede and items that he used were also kept here,” he stated.
“These are a lot of things …

Ghana to benefit from oil spill fund

By: Fred Yaw Sarpong

Ghana as crude oil importing country will benefit from the International Oil Pollution Corporation Fund if the country witnesses oil spill at its ocean.

“The fund is a global fund and it’s meant for the countries that import crude oil. The fund is voluntary but Ghana through the Tema Oil Refinery (TOR) contributes annually on behalf of Ghana,” Mr. Kojo Agbenor Efunam, the Deputy Director in charge of oil and gas at the Environmental Protection Agency (EPA) told the Daily Express.

He explained that the fund is mostly for crude oil importing countries but not those into production and exportation.

Mr. Efunam further explained that once Ghana is part of the fund, anytime there is an oil spill involving an oil tanker on the seas of Ghana, the country can apply for the fund to solve any problem resulting from the spillage.

“If the incident does not involve a tanker the country does not benefit. But if the incident involves a tanker the country applies for the fund,” he ment…

PFM Act to guide local government authority borrowing

By: Fred Yaw Sarpong
The bill, Public Financial Management (PFM) Act 921 which has been passed into law by Parliament is to guide public institutions especially the local government authority borrowing. The law was pass on 3rdAugust, 2016
According to the law, local government authority, a public corporation or state-owned enterprise is liable for the debt and other obligations without recourse to Government, unless otherwise explicitly guaranteed by Government in accordance with this Act.
Madam Eva Esselba Mends, the Chief Economic Officer and Group Head of PFM at the Ministry of Finance told the Daily Express that the law involves a lot but it also give instruction to how state institutions can borrow especially with the  local government authority.
She mentioned that there is no specific law in place that gives direction as to what local authority can do when it comes to borrowing by the authority. Other public corporations sometimes borrow with huge amount for their operation but loca…