President John Mahama has said that consumers of electricity in the country deserve timely and accurate information, not only on and about load management schedules, but also when faults occur or whenever there is the need to take off power urgently.
The President was worry why power distributors could fail to give information about load management schedules and faults to consumers.
He indicated that with several channels to deliver information to consumers, power distribution companies cannot be excused for their failure to communicate with it clients in real time about any challenges that occurred.
The President said this when he delivered a message to Ghanaian workforce at the independence square during the May Day celebration. The celebration was under the theme ‘‘Addressing the energy crisis-the role of Organised Labour.’’
Despite the power crises the nation is going through, the President said ‘‘we are going through some serious times, being worsened by a seemingly ineffective application by the load management process. I kept receiving numerous complaints from ordinary Ghanaians of haven been without power for between 48 and 72 hours instead of the 24 hours advertised.’’
He urged the electricity distribution companies in this time of crisis to fully deploy their customer service capacities to be able to respond customer concerns in a timely fashion.
President Mahama urged workers in the power sector to shun their business-as-usual approach to work, and embrace the increasing and legitimate demand for better customer services.
On the part of consumers, the President said observing security lights of shops and offices and even streetlights still on during the daytime is a problem. It is sad to see all these lights on from weekends or holidays till the next regular working day.
‘‘Coming to your role in addressing the energy crisis, one of the roles you can play is to become the vanguards and bulwarks of Power Conservation wherever you find yourself,’’ he urged all Ghanaians.
He called on Ghanaian workforce to form Power Conservation Teams (PCTs) at work places and homes to educate, create awareness and ensure compliance with basic power conservation techniques.
President Mahama said it is his expectation that these Power Conservation Teams working hand in hand with key stakeholders will bring an end to wasteful practices, which consume power unjustifiably.
‘‘Another role I expect organized labour to play is to support government when we commence the remaining power sector reforms in the cause of this year. The reforms will involve change. And as we all know change can sometimes be uncomfortable. And yet if we are to maintain a sustainable power sector we must carry through reforms,’’ he stated.