Skip to main content

Glo mobile promise better services after NCA rated the network best

By: Mathias Amoah

Glo Mobile has promised to continue to provide better services to its customers and perform creditable across the country in order to satisfy the yearnings of the people for reliable and seamless communications services.
A statement signed by Mr. Akeem Kazeem, the Head of Business at Glo Mobile in reaction to satisfaction survey report released by the National Communications Authority (NCA) on the compliance of the various telecommunication networks with the stipulated benchmarks set by the regulatory body.
In the report, Glo met all the key indicators except for supplementary services. However, MTN and Vodafone had failed to meet any of the benchmarks stipulated by the National Communications Authority (NCA) in 2012 and 2013. Three other operators, Airtel, Expresso and Tigo, each met only one of the benchmarks.
“We are excited by this report which represents the quality of service we have provided for our subscribers across the country,” Mr. Kazeem said. He added that the company was ready more than ever before to ensure that subscribers get excellent services at affordable prices. ‘We simply will not rest on our efforts till we can ensure that we become the barometer by which service standards are measured’, he added.
He expressed Glo’s profound appreciation to the customers for reflecting their candid views on the company’s operations in the survey and added that such reflection was a call on the company to continue to sustain such rating and even surpass it.
The survey’s objectives included capturing consumers’ evaluation of service attributes and expectations from mobile service providers, evaluating the level of consumer satisfaction with the various mobile service operators, measuring the level of service delivery in the mobile telephone industry and evaluating the relative performance of providers among themselves with respect to defined attributes.
The NCA has set a benchmark of 85 per cent or more for billing performance and help or enquiry services, 90 per cent for supplementary services and 75 per cent for overall quality of service.
The survey revealed that 74.7 per cent of mobile subscribers were satisfied with the services of their mobile network operators.
About 13,119 mobile phone users, representing a 95 per cent response rate of the sampled population, took part in the survey in both urban and rural areas.


Popular posts from this blog

Deputy AG sues Facebooker over 'malicious' Ameri deal

The Deputy Attorney-General and Member of Parliament for Bolgatanga East, Mr Dominic Ayine has filed a defamation suit at an Accra High Court against a Facebook commentator, Evron Hughes.
In Mr Ayine’s statement of claim, sighted by Graphic Online, he accused Mr Hughes of defaming him in a post he authored and published on Facebook on December 21, 2015, titled “RE: AMERI TRANSACTION”.
According to the Deputy A-G, the “false and malicious” post has provoked “public disaffection” against him and exposed him to public ridicule and contempt.
Describing Mr Hughes as a “self-styled social media blogger and a social commentator”, Mr Ayine said the Facebook post had brought his hard-won reputation “as a respected politician, teacher and lawyer” into “hatred, ridicule, odium, discredit, contempt, opprobrium and reproach”.
The Deputy A-G said the “defamatory words” were authored with the sole intent to reduce him in the estimation of all right thinking Ghanaians, adding that he had received numerou…

PIAC told to go to court to enforce recommendations

By: Fred Yaw Sarpong

The Public Interest and Accountability Committee (PIAC), the mandated body to monitor the use of Ghana’s oil revenues has been asked to go to court to seek strict compliance of the laws covering accountability of oil funds in the country.

According to Dr. Steve Manteaw, the Campaign Coordinator for ISODEC and a member of the PIAC , it’s time for PIAC as a body to consider going to court to compel institutions responsible for managing Ghana’s oil revenue to answers some questions concerning the expenditure of oil funds.

He pointed out that there are several recommendations made by the PIAC in its past reports on management of petroleum revenues, and a lot of these recommendations has received no positive response from the institutions concerned.

He disclosed this to the Daily Express at a three-day workshop on Interrogating the 2016 Semi Annual PIAC Report at Koforidua in the Eastern Region.

The workshop was organized by the Institute of Financ…

Graphic Communication Group staffs petition GJA Election Dispute Adjudication Committee

Some staffs of the Graphic Communications Group have petition the Election Dispute Adjudication Committee of the Ghana Journalists Association (GJA) concerning their grievances covering issues affecting the association.
The staffs of the company seeks some clarification on the mandate of the current executives of the association.

Dear Sir,
We the undersigned write to place before you our grievances covering issues affecting the Ghana Journalist Association, and we hasten to add that our grievances are placed before you in furtherance of our constitutional duty under Article 11 (e) of the 2004 Constitution of the Ghana Journalists Association.
We first of all seek clarification on the mandate of the current executives of the Association to be in office and take decisions to affect the wellbeing and welfare of the Associ…