By: Fred Yaw Sarpong
Scancom Limited, operators of MTN Ghana has file a legal action against Hisense Son Electronic Limited and Zuleah Esifu for damage to its fibre cables.
The telecom operator sued Hisense Son Electronic Limited for causing damage to fibre cables on the Sakaman-Kasoa road while Zuleah Esifu, the second company was sued after excavators being used for clearing land for the construction of a filling station caused severe damage to MTN fibre.
Daily Express gathered that the issue of fibre cuts still continues to disrupt provision of telecoms services in the country.
A statement from the telecom operator stated that fibre cuts compromise service quality for MTN customers and the company has vowed to step up its efforts to curtail the menace, which is on the ascendancy, in spite of time spent engaging stakeholders as a means to mitigating the problem.
Mrs. Cynthia Lumor, Corporate Services Executive at MTN Ghana who signed the statement said “we have been educating the public against these acts for several years now; however every year the number of fibre cuts continues to grow.”
According to her, “MTN invests heavily in fibre-optic technology in order to increase capacity and speed and ensure a distinct experience for MTN customers using voice or data services.’
She emphasized that, customers downloading large data or video files should be able to do so seamlessly because of the fibre and other investments. ‘Unfortunately indiscriminate cuts to our fibre by unscrupulous persons undermine our efforts. We hope that suing identified perpetrators will deter others and potentially limit the inconvenience to our customers,’ she added.
The company indicated that in 2011, it recorded 239 fibre cuts. This increased to 506 cuts in 2012, and 840 cuts in 2013. However, between January 2014 and April 2014, the company had already recorded 283 fibre cuts.
MTN has had to implement various solutions to minimize the impact of fibre cuts to customers, including adding additional protection or diverting some of its fibre routes. In some cases the company has had to replace degraded fibre along some of the routes eg from Axim to Elubo road at extra cost.