MTN subscriber’s complaint about MTN Mobile Money

By: Fred Yaw Sarpong (Daily Express)

The customers of MTN Mobile Money transfer have complain about the poor services offering by the company for the past two weeks.

Several MTN Mobile Money vendor stations across the country encounter some challenges in their services, especially when customers withdrawing cash.

The customers did not have choice than to buy a new SIM card of GHc2.00, which effectively bring additional cost to them.

Those interviewed at MTN offices at Obetsebi Lamptey circle and Ring Road central believes the company wants to take the opportunity to register new clients.

Sources at the MTN Head office said it is not true that they wanted to sell new SIM cards and that was the reason why the system is experiencing challenges.

However, the management of MTN Ghana issued a statement to inform its valued customers that speedy access to its Mobile Money Service is currently limited to My MTN menu and the Internet Channel.

According to the company “customers who typically access MTN Mobile Money services through *170# are therefore advised to use either My MTN menu on their phones or the Internet Channel at https//mobilemoney.mtn.com.gh.”

“MTN wishes to apologize to *170# channel users for intermittent delays they are currently experiencing with that channel,” said the company.

Daily Express contact at MTN office revealed that the company technical team currently working to resolve the issue,

“Affected customers who haven’t already change to My MTN menu are encouraged to visit any MTN Branch or Store to activate their SIM Menu as this will enable them access Mobile Money services easily,” the statement noted.

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